Government’s physical-digital convergence

Customers can interact with government services in-person or through a website. Federal employees collaborate either on-site or remotely. We rapidly move between these realities, often faster than we realize, but they are not seamlessly integrated. In fact, transitioning between them can be challenging, confusing, or downright impossible, in ways both large and small. But this is now changing. Emerging technologies are laying the foundation for a new reality—one in which the divide between the physical and digital worlds is narrowing. The next decade of federal innovation will be defined by how agencies successfully fuse these two realms together.

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